Shipping and returns
How long does it take for my order to be delivered?
ARLIZI makes every effort to deliver an order within two to five business days but no later than fourteen (14) days. If your order is placed before 16.00 hrs, we will ship your order the same day. If a delay occurs we will inform you immediately, you have the right to cancel your order.
Can I track my order?
When applicable you will receive a Track and Trace code via e-mail so that you can track your order. We work together with Post NL and DPD for a fast and efficient delivery service.
How will my order be shipped?
We make every effort to send your order as efficiently as possible and therefore we use small, and where possible, unbleached cardboard shipping boxes that fit in the mailbox so that we do not use unnecessarily large shipping boxes and you have less waste. The shipping box is sealed with environmentally friendly paper tape that is easy to remove and may be deposited with waste paper for recycling. If your order weighs less than 50 grams, the order will be sent as letterbox post via Post NL (within the Netherlands), so you do not have to stay at home to receive the package. If your order weighs more than 50 grams and / or contains several items, or if it is delivered outside the Netherlands, the order will be sent as a package via DPD or Post NL with a track and trace code.
Delivery time in the Netherlands
Delivery delivery time is 1 to 2 business days if the items are ordered and paid for on business days before 16:00 hrs, then the order will be shipped the same day. In general, an order is delivered to you one day after shipment, however, due to any delay due to busy delivery services, the delivery time can be up to 5 business days. Unfortunately we have no influence on this. If your package is not delivered after 5 business days, please contact us.
Delivery in Europe
Within the EU you have to take a slightly longer delivery time into account, as a rule, delivery time is 3 to 5 business days. Your package can arrive sooner, but it may take longer. If you are worried about your delivery then you can always contact us.
What are the shipping costs?
ARLIZI ensures cost-effective delivery and within the Netherlands shipping is free.
Shipping is free within the Netherlands.
Belgium, Denmark, Germany, France, Luxembourg, Austria, Poland and United Kingdom:
Shipping is €4.95 per order.
Other European countries:
Bulgaria, Estonia, Finland, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Portugal, Romania, Slovenia, Spain and Sweden:
Shipping is €11.50 per order.
Countries outside Europe:
US, Canada and Australia
Shipping is €26.80 per order.
Can I return my order?
Yes, you can return your order within fourteen (14) days upon receipt if the product is unused, undamaged and properly packaged. Upon receipt ARLIZI will refund the purchase price including the relevant initial shipping costs within fourteen (14) days upon receipt of the returned products. Returns are to be sent in the original packaging (if possible). The return address is: Lantentijmen 1 A, 1251 RG Laren, The Netherlands. Send us an email [email protected] with the reason for returning within fourteen (14) days of receipt of the order (this is optional and not mandatory). ARLIZI will use the same payment method for refunds that you used for the purchase, unless you explicitly agree with another payment method.
* Return costs are free of charge only within the Netherlands. For return shipments from other countries, the return costs are for the account of the buyer.
The condition and packaging of returned items must meet the following conditions:
- Send the item(s), in original / new condition including packing slip and original packaging, in sturdy protective packaging, for example in the packaging that you have received from ARLIZI. Save your proof of shipment / track and trace number until your return shipment has been processed by us. The items must be sent to us within 14 days after registering the return.
- Item is not worn (fitting is allowed, we appreciate it if you do not put earrings in your ear.
Follow the instructions regarding return shipments:
- Within the Netherlands the return costs are free of charge, we will send you a free return label by email as soon as you have sent your return notification to [email protected]
- For countries outside the Netherlands, the return costs are for your account.
Obligations during the cooling-off period / viewing period.
- During the cooling-off period / viewing period you can unpack the product and fit it as you would in a store. If you use the product in such a way that it is no longer in 'shop condition', you may receive less or no money back for the product.