Personal data are processed via our webshop. ARLIZI believes that careful handling of personal data is of great importance. In our processing we comply with the requirements set by the privacy legislation.
That means, among other things, that:
- we clearly state the purposes for which we process personal data. We do this via this privacy statement;
- we restrict the collection of personal data to only the personal data necessary for legitimate purposes;
- we first ask you for explicit permission to process your personal data in cases where your permission is required;
- we take appropriate security measures to protect your personal data and also requirements of parties that process personal data on our behalf;
- we respect your right to request to inspect, correct or delete your personal data.
An overview of your rights
Here is an overview of your rights:
Inspection and correction
If you want to know which personal data ARLIZI processes from you and for what purposes, you can contact us via [email protected] and see the overview of the data used. You can also request to change or correct your data. If you are under the age of 16, such requests should be made by a parent (or legal representative). In order to prevent abuse, we can ask you to adequately identify yourself. ARLIZI will respond to your request as soon as possible, but no later than two (2) weeks.
You can object to the use of personal data for direct marketing and / or (further) receipt of (certain) marketing information at any time by contacting our Customer Service at [email protected] An unsubscribe option is also included in the emails that ARLIZI sends. If you use this, you will no longer receive such messages. You cannot unsubscribe from necessary service messages related to an order.
If you want ARLIZI to delete your personal data and / or your account, you can request this by sending an email to [email protected] In order to prevent abuse, we can ask you to adequately identify yourself. It is possible that some personal data will be retained by ARLIZI after the removal request, for example if this is necessary for the settlement of placed orders or if there is a legal obligation to keep the data, such as the retention obligation of data relating to financial transactions.
Restriction of processing
If you have sound reasons for requesting a limitation of the processing, for example because you dispute the accuracy of the personal data processed by ARLIZI, or you have objected to the processing of personal data, you can request this by sending an email to [email protected]
Transfer of data
If the processing of personal data by ARLIZI is based on your consent and is carried out automatically, you have the right to request that the relevant personal data that you have provided to ARLIZI be obtained in a structured, common and machine-readable form. You can request this by sending an email to [email protected]
If processing of your personal data is based on your (explicit) permission, such as a newsletter, you have the right to withdraw this permission at any time, without this affecting the lawfulness of the processing based on the permission before its withdrawal.
If you have a complaint about the use of personal data by ARLIZI, you have the right to file a complaint with the Dutch Data Protection Authority via https://autoriteitpersoonsgegevens.nl/.
Which data do we use
When using our webshop, we obtain certain information from you. That can be personal data. We only store and use the personal data that is provided directly by you, within the framework of the service you have requested, or of which it is clear upon submission that it is provided to us for processing.
- Name and address details (name, address, place of residence)
- phone number
- Billing address
- Email address
- Payment details
How we use your data
We use your data for different purposes. We use data received from you, but also data collected by ourselves. For example, information about your visit to our website, however, all data is anonymous so that there is no link to personal information. Order handling, to process and deliver your order we need your name, e-mail address, address, payment details and sometimes your phone number. With this data we can deliver your order and keep you informed about your order. We also provide your data to others when needed, for example to payment providers and delivery services.
In your ARLIZI account, we store the following information: your name, address(es), telephone number, e-mail address and any comments you place with an order. Convenient, because then you do not have to enter this data every time. We also store data about your previous orders so that you can easily find them. Your payment details are stored directly with our payment providers because they process this data and make the payment directly with you on our behalf.
You can sign up for our newsletter. This way you stay informed of our offers, new products and our news. If you no longer wish to receive newsletters from us, you can unsubscribe by clicking on the "unsubscribe" link in the newsletter or you can contact us via our customer service by sending an email to [email protected] and we will delete your details. For the newsletters, ARLIZI works together with an external partner, your personal data, name, email address and IP address, is stored carefully and safely and only used for statistical and performance reports.
We welcome reviews so that we can monitor and improve our service where necessary, and it is also nice for our customers to read how other customers experience our service. If you want to write a review, you can decide for yourself which name you use that is visible to other visitors. For the reviews, ARLIZI works together with an external partner, your personal details, name, email address and location, are stored carefully and safely and only used for statistical and performance reports.
Reviews via WebwinkelKeur
We collect reviews via the WebwinkelKeur platform. In the event that ARLIZI invites you to leave a review, we will share your name and email address with WebwinkelKeur. If you leave a review via WebwinkelKeur, you are obliged to provide your name, place of residence and email address. WebwinkelKeur shares this information with ARLIZI, so that we can link the review to your order and WebwinkelKeur also publishes your review with your name and place of residence on its own website linked to the ARLIZI webshop. In some cases, WebwinkelKeur can contact you to explain your review. WebwinkelKeur has taken appropriate technical and organisational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties for the provision of services, ARLIZI has given permission to WebwinkelKeur for this. All the above-mentioned guarantees regarding the protection of your personal data also apply to the parts of the services for which WebwinkelKeur engages a third party.
If you take part in an offer or competition, we ask for your name, address and e-mail address. This way we can carry out the action and announce the prize winner(s). We also measure the response to our advertising campaigns.
Security of personal data
Your personal data is encrypted with a 256 bit SSL encryption over the internet. We use technical and organisational security measures to protect your data against accidental or deliberate manipulation, loss, destruction or against unauthorised access.
In particular, we take the following measures:
- Access to personal data is protected with a user name and password.
- We use secure connections (Secure Sockets Layer or SSL) that protect all information between you and our website when you enter personal data.
- We keep logs of all requests for personal data.
We have taken appropriate technical and organisational measures to protect your personal data against loss or against any form of unlawful processing.
The personal data described above are retained for as long as necessary to process orders, including warranty. We keep your information as long as you are a customer. This means that we keep your customer data until you indicate that you no longer wish to use our services. If you indicate this to us, we will also consider this as a request to remove your data. In order to adhere to administrative obligations, we need to keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. The data will then be erased unless there is a statutory obligation that requires longer storage (such as the seven-year fiscal retention obligation for payment data).
Third party websites
This privacy statement does not apply to websites of third parties that are connected to our webshop by means of links. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We advise you to read the privacy statement of these websites before you use these websites.
Disclosure to third parties
Your information will not be shared with third parties, including your home address and email address without your express and revocable consent.
We use Google Analytics to keep track of how visitors use our web store. We have signed a processor agreement with Google to make agreements about the handling of our data. Furthermore, we do not allow Google to use the obtained Analytics information for other Google services or to share it with other parties. The IP addresses that are collected to monitor our website traffic are anonymised, ie the last 4 digits of your IP address are masked.
Authority Data Protection
Of course we would be happy to help you if you have complaints about the processing of your personal data. Under the privacy legislation, you also have the right to file a complaint with the Data Protection Authority against the processing of your personal data. You can contact the Data Protection Authority for this.
What are cookies?
A cookie is a small text file that is sent to your computer or mobile device when you visit a website. Both ARLIZI and other parties can place cookies. Cookies do not store personal information about you and are not harmful to your computer.
Why are cookies used?
We also place cookies on your computer to prevent you from seeing a certain advertisement too often and to record the number of times an advertisement is displayed. These cookies are not linked to your personal data. With your consent we also place "tracking cookies" on your computer. We use these cookies to keep track of which pages you visit and / or to keep track of preferences in order to build up a profile of your online behaviour. This profile is not linked to your name, address, e-mail address or other personal data. These cookies are used to analyse your behaviour and / or to remember your preferences regarding a survey on a specific topic. The cookies ensure that certain software (see below) can function, so that we are able to improve our website and our service. This way we ensure an optimal experience of our website.
Which specific cookies are used and why
Functional cookies: cookies that ensure that the website functions properly, such as the shopping bag and the payment process.
We use functional cookies for:
- Remembering products that you add to your shopping bag during online shopping.
- Remembering information that you fill in on the various pages during checkout or ordering, so that you do not have to enter all your details again.
- Passing information from one page to the next page, for example if you have to enter a lot of data when ordering online.
- Saving preferences, such as the language, location, the desired number of search results to be displayed, etc.
- Reading your browser settings in order to optimally display our website on your screen.
- Offering the possibility to store log-in data so that you do not have to enter it every time.
Analytical cookies with which we can measure the use of the website
To determine which parts of the website are the most interesting, we measure the use of the website.
Statistics are generated from the information we collect. These statistics give us insight into how often our web site is visited, where exactly visitors spend the most time, and so on. This enables us to make the structure, navigation and content of the website as user-friendly as possible for you. We do not link the statistics and other reports to personal data.
Tracking the number of visitors on the website and our web pages Tracking the amount of time each visitor spends on our web pages. Determining the order in which a visitor visits the various pages of ARLIZI. Optimizing the website.
Cookies to show ads
ARLIZI does not use retargeting, that is, if you have visited our site you will not see automatic ARLIZI advertisements.
Social media cookies from third parties
Social media cookies are cookies that make functionalities of social media websites possible. Think of a YouTube video with a product, selection of a pick-up point on Google Maps or a 'like' button for Facebook.
How do third-party social media cookies work?
Social media cookies are placed by the social media websites (Facebook, Twitter and Instagram) themselves. When you click on a social media button in our web store, a social media cookie is placed. The social media party can recognise your IP address when you want to share a page from our web store. For the cookies that the social media parties place and the data they collect with them, we refer to the privacy and cookies statements that these parties provide on their own websites.
If you want to turn off cookies from specific parties, you can do this via www.youronlinechoices.com.
Lantentijmen 1 A
1251 RG Laren NH
Email: [email protected] / Telephone: +31 35 785 2408