It is important to us that you can make your purchases safely online, so we have protected our website with the best security techniques and we choose to work solely with secure payment methods.
Choice of payment methods
When an agreement is established you can decide how the payment will be done.Regardless of your choice for a payment method, the purchase price plus any shipping costs will automatically be transferred the same day and the order will be processed the same day.
You can pay with iDEAL, AfterPay*, PayPal, Bancontact / Mister Cash, ING Home'Pay, KBC/CBC, Belfius, Giropay, EPS, Sofort Banking or Credit Card (Visa, MasterCard, American Express, Carta Si and Cartes Bancaires).
Via iDEAL you can pay directly online through your online banking environment. iDeal is supported by the following banks : ABN AMRO, ASN Bank, Friesland Bank, ING, Knab, Rabobank, RegioBank, SNS Bank, Triodos Bank or Van Lanschot Bankiers.
Via Bancontact / Mister Cash you can pay directly online through your online banking environment. Bancontact / Mister Cash is supported by the following banks : Dexia, Fortis, ING, FINTRO, KBC, CBC, AXA bank or VDK Spaarbank.
In addition you can make payments via SOFORT Banking, GiroPay, EPS, KBC/CBC, Belfius, ING Home'Pay and Maestro.
We do not charge additional costs regardless of payment method.
* AfterPay is currently only available in The Netherlands and Belgium.
AfterPay performs the full AfterPay process for ARLIZI. This means you will receive a payment summary from AfterPay. With the AfterPay App, you can view and pay this payment summary, safe and easy from your smartphone. The online environment My AfterPay allows you to manage your payment overviews from your computer or tablet. AfterPay keeps you informed via push notifications and emails when a payment summary is ready for you.
* Please note: if you are paying with AfterPay for the first time at ARLIZI, there is a limit for the purchase amount including any shipping costs of €100.
My payment failed, what happens now?
If you cannot complete the payment and receive an error message, this is usually caused by a failure at the payment provider. ARLIZI has, due to privacy legislation, no access to this payment process. If you still want to complete your order, you can choose a different payment method, or make the payment by bank transfer. You will see ARLIZI's bank details on the invoice that you receive via email, please mention your order or invoice number when making the payment. If you make a payment from abroad, check whether the payment settings at your bank allow international transactions.
As soon as we have received the payment, your order will be shipped.
What are PSD2 and SCA?
From 14 September 2019 the new security rules under PSD2 (Payment Services Directive 2 is a European directive on payment services) come into effect and (online) retailers are obliged to apply "Strong Customer Authentication", advanced customer verification, to digital payments.
ARLIZI uses Mollie, a reputable payment provider, and Mollie has been PSD2 and SCA compliant since 13 September 2019.
If you are currently making an online purchase as a consumer, you often need "something" to verify the payment, such as a password, fingerprint or device (for example a card reader). According to the rules of the SCA, this security step is mandatory for every online payment that a consumer makes. Online payments will have to be verified against at least two of the following criteria:
- Something a consumer has. For example a telephone.
- Something a consumer knows. For example a pin code.
- Something that identifies a consumer. For example, physical proof that a consumer can prove that he is who he says he is, such as a fingerprint or a scan of his face (many phones are nowadays equipped with fingerprint scanners and face scanners).
To prevent consumers from leaving their shopping cart because of the extra security step and thus to stop the purchase, there are also some exceptions to the SCA rules included in the PSD2. This means that the consumer is not asked to verify the payment with an extra step.
For example, SCA is not required for payments with an amount lower than € 30. A maximum of 5 payments with the same pass applies or a maximum total amount of € 100 of the multiple payments added together.
Payment methods and 3D Secure
The payment methods that we offer already comply with the SCA regulations. In addition, a second version of the existing security protocol for credit and debit cards used in Europe, 3D Secure, is also supported.
3D Secure is a two-step verification (also called two-factor authentication) that is most commonly used in Europe to comply with the SCA guidelines. This is because the two largest card providers in Europe, Visa and MasterCard, use 3D Secure.
Mollie is currently supporting 3D Secure 1.0 for Visa, Mastercard / Maestro and American Express cards and are developing 3D Secure 2.0 for Visa and MasterCard / Maestro. To make the payment experience as easy and safe as possible for both consumers and entrepreneurs, 3D Secure 2.0 makes it possible to use biometric data (fingerprints and face recognition). The goal is to eventually offer 3D Secure 2.0 for American Express, so that all credit and debit cards that can be paid through us fall under the latest version of this two-step verification.
The development of 3D Secure takes into account the aforementioned exceptions to the SCA, so that issuers can approve payments without the use of additional security steps, such as a password or a fingerprint.