The jewelry you buy from ARLIZI has a warranty. The warranty is valid from the date the jewelry is purchased, which is stated on the invoice and / or packing slip that is delivered with your order. The warranty period is three (3) months, this period applies to all ARLIZI jewelry. In addition to this warranty, all our products have a legal warranty. Legal warranty means that a product must do what the consumer can expect in reasonable terms.
If your purchase becomes defective during the warranty period, please contact our customer service. We will then advise you on repair or replacement of your purchase.
For ARLIZI jewelry, a number of terms and conditions apply to this warranty:
On silver jewelry a 3 month warranty is applicable from the date the jewelry is purchased.
On plated silver jewelry a 3 month warranty is applicable from the date the jewelry is purchased. The plated layer consists of a base and top layer of yellow gold or rose gold, the plating will wear with time and because of use and underneath this layer is the silver base; when the plating wears off the silver becomes visible. This warranty therefore covers only material and production errors.
Not covered by the warranty: - Damage caused by normal wear, improper use or improper handling. - Discolouration by the use of (chemical) substances that can cause damage to the product such as water, perfume, makeup, soap, lotion and hair spray. - Discolouration caused by high skin accidity (Ph value of the skin). - Breakage (unless it is a demonstrable production defect). - Damage due to the fact that the product has fallen. - Reparation/work by a party other than ARLIZI (for example, customising the size of a bracelet).
Shipping costs for repair / replacement If the defect falls within the warranty period, the repair or replacement of the product and the shipping costs are free of charge. If the warranty period has expired we will also be able, after consultation, to repair the item for you, the cost of the return shipping will be for your account. Please contact our customer service in advance.
Lost earring If you have lost 1 earring, it is also possible to order one loose new earring with us, please contact our customer service.
In order to enjoy your ARLIZI jewelry for a long time, it is important to handle your jewelry carefully. ARLIZI jewelry is made with care of high quality materials, but it remains a wearable article that can be worn and broken, so be careful with it.
Tips to enjoy your ARLIZI jewelry for a long time: Oxidation (discolouration) is possible and may be caused by contact with your skin, water, perfume and other care products. You can remove the discolouration with a dry clean cloth (gold plated jewelry) or a silver polish cloth to keep the jewelry beautiful (use only for silver).
- Clean your jewelry regularly with a dry, clean cloth. - Store the jewelry in a dry place, preferably airtight. - Take the jewelry off before you go swimming, take a shower, sleep or sports. - Avoid contact with (chemical) substances such as water, perfume, makeup, soap, lotion and hair spray. - Do not wear jewelry during rough (household) work. - Protect your jewelry from scratching and avoid contact with hard surfaces.
ARLIZI is not liable for damage caused by wearing the jewelry or by improper use.
Warning ARLIZI jewelry are not suitable for children because of the small parts that may present a risk of choking. Jewelry is not a toy, keep jewelry away from babies and children!