Customer service

How can I pay?
If you have products to the shopping cart and click "Checkout" button, you will see a menu with shipping and payment options, click on the shipping and payment method you prefer and follow the instructions. You can pay with iDeal, Credit Card or pay afterwards with AfterPay. For payments from European countries, you can also opt for: Sofort, EPS, ING Home'Pay, KBC, Belfius and Giropay. We do not charge additional costs regardless of payment method.

How long does it take for my order to be delivered?
ARLIZI makes every effort to deliver an order within three (3) business days but no later than fourteen (14) days. If your order is placed before 16.00 hrs, we will ship your order the same day. Post NL takes care of shipping. If a delay occurs we will inform you immediately, you have the right to cancel your order.


Can I track my order?
When applicable you will receive a Track & Trace code via email in order to follow the delivery progress of your order via www.postnl.nl (www.internationalparceltracking.com for orders shipped abroad).

How will my order be shipped?
We make every effort to send your order as efficiently as possible and therefore we use small, and where possible, unbleached cardboard shipping boxes that fit in the mailbox so that we do not use unnecessarily large shipping boxes and you have less waste. The shipping box is sealed with environmentally friendly paper tape that is easy to remove and may be deposited with waste paper for recycling. The order will be sent as standard mail via Post NL, you do not have to stay home for receipt of the package.

Delivery time in the Netherlands
Delivery time is 1 to 2 business days if the items are ordered and paid on working days before 16:00 hrs, the order will be shipped the same day. In general, an order will be delivered to you by Post NL one day after shipment, however, due to a delay, delivery time may take up to 5 business days. Unfortunately, we cannot influence this. If your package is not delivered after 5 business days, please contact us.

Delivery in Europe
Within the EU you have to take a slightly longer delivery time into account, as a rule, delivery time is 3 to 5 business days. Your package can arrive sooner, but it may take longer. If you are worried about your delivery then you can always contact us.


How do I set up an account?
At the right top corner on any ARLIZI page you will find “Create an account”, click on “Create an account" and follow the instructions.

How can I view or change my details?
At any time you can view, correct or delete your data. There are two ways to view or change your data, you can do this yourself by logging into your account; click on "Login" at the top right of an ARLIZI web page and follow the instructions. Or you can also contact us directly so that we can change the data for you, send an email to our customer service: info@arlizi.com with your request and we will make the changes as soon as possible. Read our Privacy Policy for a detailed explanation about the processing of personal data. Data relating to purchases you have made must be legally kept by ARLIZI, we only retain the necessary legally required data. If you have any questions about the above, please contact us via info@arlizi.com or call +31 35 785 2408.


Can I return my order?
Yes, you can return your order within fourteen (14) days upon receipt if the product is undamaged and properly packaged. Upon receipt ARLIZI will refund the purchase price including the relevant initial shipping and return* costs within fourteen (14) days. Returns are to be sent in the original packaging (if possible) by regular mail, see the overview of return costs in the table below. The return address is: PO Box 224, 1250 AE Laren, The Netherlands. Send us an email (info@arlizi.com) with the reason for returning within fourteen (14) days of receipt of order (this is optional and not mandatory). ARLIZI will use the same payment method for refunds that you used for the purchase, unless you explicitly agree with another payment method. If you have chosen to pay with AfterPay, we will have to use another payment method for the return costs, because AfterPay does not allow for extra costs (a higher amount than the purchase price and any shipping costs).

*Return costs are free of charge for the following countries: Belgium, Luxembourg, Germany, France, UK, Denmark, Sweden, Austria, Italy, Spain and Monaco, for returns from other countries the costs are for the buyers account.

 

In the Netherlands

From Belgium to Netherlands

From UK to Netherlands

From Germany to Netherlands

20 – 50 gr.

€ 1.66

€ 3.69

£3.80

€ 3.70

50 – 100 gr.

€ 2.49

€ 3.69

£3.80

€ 3.70

100 – 250 gr.

€ 3.32

€ 7.38

£4.10

€ 3.70

Letter Box package

€ 4.25

n.a.

n.a.

n.a.


What are the shipping costs?
ARLIZI ensures cost-effective delivery and within the Netherlands shipping is free.


The Netherlands:
Shipping is free within the Netherlands.


Belgium, Luxembourg, Germany, France, United Kingdom, Denmark, Norway, Sweden, Finland, Austria, Italy, Spain, Monaco, Lichtenstein and Switzerland:
Shipping is €2.95 per order.


Other European countries:
Shipping is €13.95 per order.


Countries outside Europe:
Shipping is €16.95 per order.

What materials are used in the jewelry?
Our jewelry is made of the highest quality silver in Europe. The gold plated and rose gold plated jewelry is made of silver and has a double layer of plating and have a double layer of plating so that the jewelry stays beautiful and on colour for a long time, when the plated layer wears off you will see silver. The ARLIZI jewelry collection is nickel free and nickel free jewelry is a good solution for women and men with a nickel allergy. This allergy can be caused by excessive contact with nickel and can cause skin irritations. We only use Swarovski® crystal and crystal pearls. The colours of the materials may differ slightly from the photo; this depends on your monitor settings.

 

Why does the colour differ?
The colours of the materials may differ slightly from the photo; this depends on your monitor settings.


How do I maintain my products?
Follow the instructions on the product card that is included with your purchase. Contact with skin, perfumes and other personal care products and air (humidity) should be avoided to reduce the chance of discoloration. Silver oxidizes over time, you can rub off the discoloration with a silver polishing cloth or dry clean cloth (for plated jewelry) to keep your jewelry beautiful, clean your jewelry regularly. Store the jewelry, preferably in an airtight box or jewelry bag, when not worn. The plated layer of gold plated jewelry could wear off over time in which case the base material, silver, will become visible.

Is there a warranty on ARLIZI jewelry?
The jewelry you buy from ARLIZI has a warranty. The warranty is valid from the date the jewelry is purchased, which is stated on the invoice and / or packing slip that is delivered with your order. The warranty period is three (3) months, this period applies to all ARLIZI jewelry. In addition to this warranty, all our products have a legal warranty. Legal warranty means that a product must do what the consumer can expect in reasonable terms. Click here for more information about the warranty terms and conditions.

Can jewelry be adjusted?
Yes that is possible at ARLIZI. Because we hand make our jewelry we can make adjustments to meet your wishes; necklaces and bracelets can be made longer or shorter and the colour scheme of materials can be adjusted. Customisation is free of charge as long as we have the specific components in stock and the design is not altered. If you have special wishes please contact us via the 'comment' box with your order, email or call.


Is there an option for gift wrapping?
All our jewelry is sent in a jewelry box and gift wrapped free of charge. Make it personal by writing a message and we will add a card for you with the text you enter under comment during the purchase process. Recycle - our packaging materials are environmentally friendly and can be recycled.

 

Complaints

It is inconvenient for you if you have a complaint about our products and / or our service. We would like to assist you and offer a satisfying solution. You can send an email to: info@arlizi.com. Our colleagues of our complaints department will review the complaint and try to resolve the complaint to everyone's satisfaction.

 

After receipt of your complaint you will receive a confirmation from us. We will answer your complaint within 14 days of receipt, if it needs more time, we will notify you. If you do not appreciate this, you can always contact the mediation department of Stichting Webshop Keurmerk to which we are affiliated.

As per 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found on
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage. If the complaint is not yet under consideration elsewhere, you are free to deposit the complaint via the European Union platform.

Other questions or suggestions?
Send us your question, suggestion or complaint by email to: info@arlizi.com or call us at +31 35 785 2408 (available between 08:00 - 20:00 Monday to Saturday), we love to hear from you.

Free shipping & returns

Gift wrapped in jewelry box - free of charge and made to fit

Order before 16.00 hrs (on business days) - shipped today!

14 day withdrawal period and 3 month warranty

Secure payment

Secure online payment and pay afterwards with AfterPay (no additional charge)

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