How do I set up an account?
At the right top corner on any ARLIZI page you will find “login”, click on “login" and follow the instructions.
How can I view or change my details?
How can I pay?
If you have products to the shopping cart and click "Checkout" button, you will see a menu with shipping and payment options, click on the shipping and payment method you prefer and follow the instructions. You can pay with iDeal, Credit Card, PayPal or pay afterwards with AfterPay (at the moment only available in the Netherlands and Belgium). For payments from European countries, you can also opt for: Sofort, EPS, KBC, Belfius, Przelewy24 and Giropay. We do not charge additional costs regardless of payment method.
My payment failed, what happens now?
If you cannot complete the payment and receive an error message, this is usually caused by a failure at the payment provider. ARLIZI has, due to privacy legislation, no access to this payment process. If you still want to complete your order, you can choose a different payment method, or make the payment by bank transfer. You will see ARLIZI's bank details on the invoice that you receive via email, please mention your order or invoice number when making the payment. If you make a payment from abroad, check whether the payment settings at your bank allow international transactions.
As soon as we have received the payment, your order will be shipped.
How long does it take for my order to be delivered?
ARLIZI makes every effort to deliver an order within two to five business days but no later than fourteen (14) days. If your order is placed before 16.00 hrs, we will ship your order the same day. If a delay occurs we will inform you immediately, you have the right to cancel your order.
Can I track my order?
When applicable you will receive a Track and Trace code via e-mail so that you can track your order. We work together with Post NL and DPD for a fast and efficient delivery service.
How will my order be shipped?
We make every effort to send your order as efficiently as possible and therefore we use small, and where possible, unbleached cardboard shipping boxes that fit in the mailbox so that we do not use unnecessarily large shipping boxes and you have less waste. The shipping box is sealed with environmentally friendly paper tape that is easy to remove and may be deposited with waste paper for recycling. If your order weighs less than 50 grams, the order will be sent as letterbox post via Post NL (within the Netherlands), so you do not have to stay at home to receive the package. If your order weighs more than 50 grams and / or contains several items, or if it is delivered outside the Netherlands, the order will be sent as a package via DPD or Post NL with a track and trace code.
Delivery time in the Netherlands
The delivery time is 1 to 2 business days if the items are ordered and paid for on business days before 16:00 hrs, then the order will be shipped the same day. In general, an order is delivered to you one day after shipment, however, due to any delay due to busy delivery services, the delivery time can be up to 5 business days. Unfortunately we have no influence on this. If your package is not delivered after 5 business days, please contact us.
Delivery in Europe
Within the EU you have to take a slightly longer delivery time into account, as a rule, delivery time is 3 to 5 business days. Your package can arrive sooner, but it may take longer. If you are worried about your delivery then you can always contact us.
What are the shipping costs?
ARLIZI ensures cost-effective delivery and within the Netherlands shipping is free.
Shipping is free within the Netherlands.
Belgium, Denmark, Germany, France, Luxembourg, Austria and Poland:
Shipping is €4.95 per order.
Other European countries:
Bulgaria, Estonia, Finland, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Portugal, Romania, Slovenia, Spain and Sweden
Shipping is €11.50 per order.
Countries outside Europe:
US, Canada and Australia
Shipping is €26.80 per order.
What materials are used in the jewelry?
Our jewelry is made of the highest quality sterling silver and made in Europe.The gold plated and rose gold plated jewelry is made of sterling silver and has a layer of plating, when the plated layer wears off you will see the silver base. The ARLIZI jewelry collection is nickel free and nickel free jewelry is a good solution for women and men with a nickel allergy. This allergy can be caused by excessive contact with nickel and can cause skin irritations. If you suffer from allergies, we advise you to purchase only .925 silver jewelry without plating. We only use Swarovski® crystal and crystal pearls. The colours of the materials may differ slightly from the photo; this depends on your monitor settings.
Why does the colour differ?
The colours of the materials may differ slightly from the photo; this depends on your screen settings and by the incidence of light and background colours while taking product photos.
How do I maintain my products?
Follow the instructions on the leaflet that is included with your purchase. Contact with skin, perfumes and other personal care products and air (humidity) should be avoided to reduce the chance of discoloration. Silver oxidizes over time, you can rub off the discoloration with a silver polishing cloth or dry clean cloth (for plated jewelry) to keep your jewelry beautiful, clean your jewelry regularly. Store the jewelry, preferably in an airtight box or jewelry bag, when not worn. The plated layer of gold plated jewelry wears off over time in which case the base material, silver, will become visible.
Is there a warranty on ARLIZI jewelry?
The jewelry you buy from ARLIZI has a warranty. The warranty is valid from the date the jewelry is purchased, which is stated on the invoice and / or packing slip that is delivered with your order. The warranty period is three (3) months, this period applies to all ARLIZI jewelry. Click here for more information about the warranty terms and conditions.
Can jewelry be adjusted?
Yes that is possible at ARLIZI. Because we hand make our jewelry we can make adjustments to meet your wishes; necklaces and bracelets can be made longer or shorter and the colour scheme of materials can be adjusted. Customisation is free of charge as long as we have the specific components in stock and the design is not altered. If you have special wishes please contact us via the 'comment' box during the checkout process, email or call.
Is there an option for gift wrapping?
All our jewelry is sent in a jewelry box and gift wrapped free of charge. Make it personal by writing a message and we will add a card for you with the text you enter under comment during the checkout process. Recycle - our packaging materials are environmentally friendly and can be recycled.
Can I return my order?
Yes, you can return your order within fourteen (14) days upon receipt if the product is not worn, undamaged and properly packaged. Read more about our return conditions. Upon receipt ARLIZI will refund the purchase price including the relevant initial shipping costs within five (5) days upon receipt of the returned products. Returns are to be sent in the original packaging (if possible). The return address is: Lantentijmen 1 A, 1251 RG Laren, The Netherlands. Send us an email [email protected] with the reason for the return shipment within fourteen (14) days of receipt of the order (this is optional and not mandatory). ARLIZI will use the same payment method for refunds that you used for the purchase, unless you explicitly agree with another payment method.
*Return costs are free of charge only within the Netherlands. For return shipments from other countries, the return costs are for the account of the buyer.
It is inconvenient for you if you have a complaint about our products and / or our service. We would like to assist you and offer a satisfying solution. You can send an email to [email protected]. Our colleagues of our complaints department will review the complaint and try to resolve the complaint to everyone's satisfaction.
After receipt of your complaint you will receive a confirmation from us. We will answer your complaint within 14 days of receipt, if it needs more time, we will notify you. If you do not appreciate this, you can always contact the mediation department of Stichting WebwinkelKeur to which we are affiliated.
As per 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found on https://ec.europa.eu/consumers/odr. If the complaint is not yet under consideration elsewhere, you are free to deposit the complaint via the European Union platform.
Other questions or suggestions?
Send us your question, suggestion or complaint by email to [email protected] or call us at +31 35 785 2408 (available between 09:00 - 17:00 Monday to Friday), we love to hear from you.